FAQ

How will I know my order has been received?

Once your order is placed, you’ll receive a confirmation email with all the details.
It’s a small note to say: we’ve got it, and it’s on its way.

We recommend checking your contact and delivery details carefully—just to make sure everything arrives safely where it’s meant to.

Orders

Can I add items to an existing order?

We completely understand the feeling of wanting to add just one more thing.
As much as we’d love to, once an order is placed, we’re unable to make changes—so a new order will need to be created.

Can I cancel my order?

If you’ve changed your mind, reach out as soon as you can and we’ll always try to help.
However, once your order has been processed, it may already be on its way and no longer possible to cancel.

What payment methods do you accept?

We accept all major payment methods, including Visa, Mastercard, American Express, and PayPal.

Shipping

What delivery options do you offer within Australia?

We ship with Australia Post, with standard delivery typically arriving within 2–6 business days, depending on your location.
If you need your order sooner, express shipping is available at checkout.

Do you ship internationally?

Yes—we send our cards out into the world.
For more details on locations and delivery timeframes, please visit our Shipping page.

How will I know when my order has been dispatched?

You’ll receive an email as soon as your order begins its journey.

Can I track my order?

Tracking is available on selected shipping options, including express and some international deliveries.
If tracking applies, you’ll find all the details in your dispatch email.

What if my order hasn’t arrived?

If something feels off or your order is taking longer than expected, please reach out.
You can email us at hello@quoteandquill.com and we’ll help make it right.

Can I send an order directly as a gift?

Yes—every order can be sent directly to its recipient.
Simply enter their details at checkout, and if you’d like us to know it’s a gift, you can leave a note in the “Special instructions” box.

Product

Where are your products made?

All of our greeting cards are thoughtfully designed and printed in Australia.

Wholesale

Do you offer wholesale?

We do, and we’re always open to thoughtful partnerships.
If you’re interested in stocking our products, we’d love to hear from you at hello@theletterwriter.com

Discounts & Offers

Do you offer discount codes?

From time to time, we share special offers and free shipping promotions.
The best way to stay updated is to check the website or join our mailing list.